Terms & Conditions

Welcome to Karaj Parts. By using our website or placing an order, you agree to the following Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. Definitions

• Website: The Karaj Parts online store.
• User/Customer: Any person who uses the website or places an order.
• Products: Car spare parts listed for sale on the website.
• Order: A purchase or reservation made through the website.

2. Website Use

• You must provide accurate and up-to-date information (name, address, phone number, email).
• You may not use the website for any unlawful purpose or in a way that harms the website or other users.
• We reserve the right to suspend or cancel any account/order in case of suspected fraud or misuse.

3. Product Information & Compatibility

• We aim to provide accurate product descriptions (images/specifications). Minor differences may occur due to screen settings or supplier batches.
• Compatibility responsibility: Before purchasing, the customer is responsible for ensuring the part fits the vehicle (make/model/year/engine).
• If you need assistance, contact us before ordering and we will help as much as possible.

4. Prices & Payments

• All prices are subject to change without prior notice.
• Shipping fees and other charges may be added at checkout.
• Available payment methods will be shown at checkout. Payments are processed via authorized payment service providers.

5. Orders & Confirmation

• After placing an order, you will receive a confirmation (email and/or website notification depending on your account settings).
• We reserve the right to cancel any order due to: out-of-stock items, obvious pricing errors, or suspected fraud.
• If an order is canceled after payment, refunds will be handled according to the payment provider’s process.

6. Shipping & Delivery

• Delivery times are estimates and may be affected by external factors (holidays, delays, carrier issues).
• You must provide a complete and correct address to avoid delays or returns.
• If delivery fails due to an incorrect address or no response, re-shipping fees may apply according to our Shipping Policy.

7. Returns & Exchanges

Returns and exchanges are subject to our Returns & Exchange Policy. In general:

• Items must be unused, in original condition, and in original packaging (if applicable).
• Certain items (special orders, electrical parts, customized products) may be non-returnable depending on the policy.
• If the return is due to incorrect selection by the customer, the customer may be responsible for shipping costs.

Please refer to our Returns & Exchanges page for full details.

8. Warranty

• Some products may include a manufacturer or supplier warranty.
• Warranty does not cover misuse, incorrect installation, accidents, or modifications.
• Warranty claims may require proof of purchase and supporting technical details/photos.

9. Intellectual Property

• All website content (texts, images, logos) is owned by Karaj Parts or used with permission. You may not copy or reuse it without written approval.

10. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from use of the website or improper use of products.
• Our maximum liability (if any) is limited to the amount paid for the product.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page. Continued use of the website after changes means you accept the updated terms.

12. Contact Us

If you have any questions or complaints, please contact us:

Email: [email protected]
WhatsApp: +962 7 9965 2388