Shipping & Delivery Policy
At Karaj Parts, we aim to deliver your orders as quickly and safely as possible. This Shipping & Delivery Policy explains how orders are processed and delivered.
1. Shipping Areas
- We currently ship within the Hashemite Kingdom of Jordan.
- International shipping may be available in the future and will be announced on the website.
2. Order Processing Time
- Orders are processed within 1–2 business days after order confirmation.
- If there is any delay (out-of-stock items or unforeseen circumstances), the customer will be contacted.
3. Delivery Time
- Within Amman: usually 1–2 business days.
- Outside Amman (other governorates): 2–4 business days.
- Delivery times may vary depending on the courier and logistical conditions.
4. Shipping Fees
- Shipping fees are clearly displayed during checkout.
- Fees may vary based on destination, package weight, or item size.
- Free shipping may be offered during promotional campaigns.
5. Shipping Carriers
We work with reliable courier companies to ensure safe delivery. The appropriate carrier is selected based on the order and delivery location.
6. Shipping Address
- Customers are responsible for providing a complete and accurate shipping address.
- Any delay or failed delivery due to incorrect address information may result in additional re-shipping fees.
7. Order Receipt
- Please inspect your order upon delivery.
- If there is visible damage or missing items, notify us within 24 hours of delivery.
8. Failed Deliveries
- If the courier is unable to deliver the order due to no response or incorrect contact details, the shipment may be returned.
- Re-shipping fees may apply in such cases.
9. Changes to This Policy
We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be posted on this page.
10. Contact Us
For shipping inquiries or order status, please contact us:
Email: [email protected]
WhatsApp: +962 7 9965 2388
