Returns & Exchanges Policy
At Karaj Parts, customer satisfaction is important to us. This Returns & Exchanges Policy explains the conditions and procedures applicable to car spare parts.
1. Returns & Exchanges Eligibility
- Customers may request a return or exchange within 7 days from the date of delivery.
- Items must be unused, uninstalled, and in their original condition.
- Original packaging and accessories (if any) must be included.
- Proof of purchase or order number is required.
2. Non-Returnable / Non-Exchangeable Items
- Electrical or electronic parts after installation or testing.
- Special-order or custom-specified items.
- Items damaged due to misuse or incorrect installation.
- Items not returned in original condition.
3. Vehicle Compatibility
- Customers are responsible for ensuring compatibility with their vehicle (make, model, year, engine) before purchase.
- Returns due to incorrect selection by the customer may be refused or subject to shipping charges.
- We recommend contacting us before ordering if you are unsure about compatibility.
4. Exchange Process
- Once the returned item is received and inspected, it may be exchanged subject to availability.
- Any price difference will be charged or refunded accordingly.
- Additional shipping fees may apply in certain exchange cases.
5. Returns & Refunds
- Approved refunds are processed within 7–14 business days after inspection.
- Refunds are issued using the original payment method.
- Shipping and handling fees may be deducted where applicable.
6. Shipping Costs for Returns & Exchanges
- If the return is due to our error (wrong or defective item), we cover the shipping costs.
- If the return is due to customer preference or incorrect selection, shipping costs are the customer’s responsibility.
7. Damaged or Missing Items
- Please notify us within 24 hours of delivery if your order arrives damaged or incomplete.
- Photos or videos may be requested to assess the issue.
8. Policy Enforcement
We reserve the right to refuse any return or exchange request that does not meet the conditions outlined above.
9. Policy Updates
We reserve the right to update this Returns & Exchanges Policy at any time. Any changes will be posted on this page.
10. Contact Us
For return or exchange requests, please contact us:
Email: [email protected]
WhatsApp: +962 7 9965 2388
