Frequently Asked Questions
At Karaj Parts, we have compiled the most frequently asked questions by our customers in Jordan to help you shop with confidence and clarity.
Orders and Payment
Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is currently the available payment method within Jordan. Payment is made in cash upon receiving the order.
Are there any additional fees for Cash on Delivery?
A small service fee for Cash on Delivery may apply and will be clearly shown during checkout.
Can I cancel my order after placing it?
Orders can be canceled before they are shipped. Once shipped, cancellation is subject to our Returns and Exchanges Policy.
Shipping and Delivery
How long does delivery take within Amman?
Delivery within Amman usually takes 1 to 2 business days after order processing.
How long does delivery take to other governorates?
Delivery to other areas in Jordan typically takes 2 to 4 business days, depending on the courier.
Do you ship to all areas in Jordan?
Yes, we deliver to all governorates within the Hashemite Kingdom of Jordan.
Vehicle Compatibility
How can I make sure the part fits my vehicle?
Please ensure compatibility by checking your vehicle make, model, year, and engine type before purchasing. If unsure, contact us before placing your order.
Can I return a part if it does not fit my vehicle?
If the incompatibility is due to incorrect selection by the customer, returns may not be accepted or shipping fees may apply according to our policy.
Returns and Exchanges
What is the allowed return or exchange period?
Returns or exchanges can be requested within 7 days of delivery, provided the item is unused and not installed.
Are electrical parts eligible for return?
Electrical and electronic parts are not eligible for return once installed or tested.
Warranty
Do your products come with a warranty?
Some products include a manufacturer or supplier warranty. Warranty terms vary depending on the item. Please check the product description or contact us.
Does the warranty cover incorrect installation?
No, warranty does not cover damage caused by incorrect installation or misuse.
Customer Support
How can I contact Karaj Parts?
Email:
[email protected]
WhatsApp:
+962 7 9965 2388
